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Alaaeddine Nasloubi CEO of Fufills
alaaeddine nasloubi CEO & founder

Tap into our vetted ecosystem of trusted suppliers and manufacturers from key global markets — including Asia, MENA, and Latin America. We connect you directly to partners known for reliability, scale, and consistency, helping you source faster and safer.

alaaeddine nasloubi
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Empower Your Brand with Our Dedicated Call Center

At FUFILLS, our multilingual call center (English, Spanish, and Portuguese) is more than just support — it's a growth engine designed to maximize your revenue and delight your customers.

“Empowering your brand with every call — from first contact to final delivery.”

High conversion

Our proven workflow turns leads into paying customers efficiently.

More Brand loyalty

A personalized human touch builds trust in your brand, especially in markets like Mexico and Guatemala.

Human Support That Drives Results.

At FUFILLS, every call counts.

Our dedicated agents are trained to understand your customers, build trust, and ensure every order gets confirmed and delivered.

From lead confirmation to after-sales support, we deliver the human touch your brand needs to grow in emerging e-commerce markets like Mexico and Guatemala.

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Agents trained and ready to serve your leads.

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Agents trained and ready to serve your leads.

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Agents trained and ready to serve your leads.

23+

Agents trained and ready to serve your leads.

Start leveraging the power of FUFILLS Call Center today.

step 01
understand your Brand

Our agents are trained to speak your brand's language — tone, values, and mission.

  • Consistent tone of voice
  • Brand story and USP aligned
  • Customer-first communication style
step 02
understand your product

We dive deep into your catalog to present each offer with clarity and confidence.

  • Features & benefits mastery
  • Objection handling guidance
  • Upsell/cross-sell opportunities
step 03
understand your audience

Our agents adapt to your customer persona to build trust and maximize conversions.

  • Language and tone matching
  • Personalized conversation flow
  • Regional and cultural relevance
No Answer
If No Answer
  • We attempt up to 6 callback attempts over 3–5 days
  • Each attempt is logged with date/time/status
  • If still unreachable, we mark as “Unresponsive” and notify your team
Client Answer
If the Client Answers
  • We confirm the order and delivery address
  • Provide shipping details or estimated delivery window
  • Label the lead as “Confirmed” in the dashboard
  • Schedule any necessary follow-up (if buyer needs more time)
  • Stay in touch until the order is received
not interested
If the Buyer Is Not Interested
  • We mark the lead as “Not Interested”
  • Include notes explaining why (price, timing, etc.)
  • You see this instantly on your dashboard — no guesswork
out for delivery
Once the Order Is Out for Delivery
  • We follow up with both the client and delivery agency to ensure it’s on track
  • If delivery is late, rejected, or has issues, we step in to resolve it
  • All status updates are logged in your dashboard
follow-up
If Buyer Asks for Follow-up
  • We set a scheduled callback
  • Follow up on the selected day/time
  • Continue follow-up until buyer confirms or opts out
post-delivery
Post-Delivery Review Call
  • Once the order is confirmed delivered, we place one last call
  • Ask for product feedback and customer experience
  • Capture insights for quality control and retention strategy

Why Fufills ?

At FUFILLS, we don’t just offer a call center — we deliver a revenue-focused communication system. From first contact to post-delivery follow-up, our trained agents ensure every lead is converted, tracked, and reported. We specialize in LATAM markets like Mexico and Guatemala with multilingual, culturally adapted support.

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PERFORMANCE MEETS PRECISION

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Our precise tools and human agents work in tandem, giving your business efficient order intake and proactive action on your every lead.

MULTILINGUAL SUPPORT

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English, French & Portuguese agents deliver culturally adapted customer service across LATAM markets.

LEAD QUALIFICATION SYSTEM

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Each lead is followed up in 5 minutes or less, leading to higher lead conversion rates.

UPSELL & CROSS-SELL EXPERTS

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Our agents are trained to persuade clients and boost revenue on every order value.

REAL-TIME ORDER TRACKING

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Customers are notified at every stage, reducing complaints and boosting satisfaction.

CONVERSION-CENTRIC SCRIPTS

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Scripts developed to your brand with scientifically measured accuracy.

DAILY REPORTS & KPIS

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Transparent dashboards with metrics to monitor team performance in real time.

SCALABLE FOR GROWTH

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From 10 to 1,000 qualified leads per day — we scale up with your growing business.

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