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Winning COD in LATAM starts at confirmation. Our call center protects your revenue by confirming intent, reducing cancellations, and improving delivery success in the buyer’s language.
alaaeddine nasloubi
At FUFILLS, our multilingual call center is more than support — it’s a conversion and delivery-performance engine. We confirm orders, qualify buyer intent, and reduce RTO to protect your cash flow.
Structured scripts and fast follow-up increase confirmed orders and filter out low-intent shipments.
We validate address, availability, and objections before shipping to reduce cancellations and refusals.
Our agents build trust, confirm intent, and validate delivery details to reduce RTO — especially in high-risk COD markets.
From order confirmation to post-delivery follow-up, we add the human layer you need to scale confidently in LATAM.
Trained confirmation agents
Spanish-first buyer communication with English/Portuguese support when needed
Multiple call attempts per order
Live call notes and statuses inside your dashboard
Our agents learn your tone, values, and positioning so every call feels native to your brand.
Consistent tone of voice Clear USP and brand story Customer-first communicationWe master product benefits and expected objections to confirm faster and convert better.
Clarity on features and benefits Objection-handling playbook Upsell / cross-sell opportunitiesWe adapt to buyer persona and local culture to maximize confirmations and reduce cancellations.
Language and tone matching Personalized conversation flow Regional cultural relevance
At FUFILLS, we don’t just offer a call center — we deliver a confirmation and follow-up system built for COD reality in Latin America. Every order is tracked, qualified, and reported so you scale with control.
Tools + trained agents confirm faster, track outcomes, and act proactively on every lead.
Spanish-first for LATAM buyers with English/Portuguese support depending on market needs.
Every order is qualified before shipping: intent, address validation, and delivery readiness.
When relevant, agents increase AOV with structured upsell/cross-sell scripts aligned with your offer.
Statuses and call notes are logged so your team can optimize targeting, offers, and creatives.
Scripts adapt to your brand voice and local objections — built for COD conversion.
Clear reporting to measure confirmations, refusals, and the root causes of RTO.
From low volume to high volume — staffing and process scale with your growth.
We follow a structured callback logic, typically up to 6 attempts across 3–5 days depending on the market and campaign rules.
We communicate with LATAM buyers in Spanish, with English and Portuguese support available depending on the market and your needs.
We confirm intent, validate address details, delivery availability, and key objections before shipping to reduce refusals and cancellations.
Yes. Every attempt is logged with a status and notes for full visibility and continuous optimization.
If you sell COD in LATAM and want higher confirmation, fewer cancellations, and better delivery performance, this service is essential.
