- How often do you transfer payouts?
- Payouts follow the settlement cycle written in your operating agreement. The contract sets when the first payout happens, the regular cycle after it, the payout currency and any minimum per market. You can model payout timing against your own numbers in the COD profit calculator.
- Do you provide reconciliation and reporting?
- Yes. Every COD collection is logged and reconciled in your dashboard with clear totals, breakdowns by date, courier, and region. You can export reports for accounting at any time.
- Can I receive transfers in USD?
- The payout currency, USD or local, is set per country in your contract. When local collections are converted to USD, the conversion and transfer fees are itemised on each payout.
- What happens if a delivery fails or is rejected?
- Failed deliveries are flagged immediately. If cash was collected before rejection (rare but possible), it enters our recovery workflow. All RTO cases are tracked and reconciled: nothing disappears into "unknown" status.
- Is remittance available for all LATAM markets?
- Remittance runs in the markets Fufills lists as operational. Each country page shows whether a market is operational or in expansion, and your contract names the markets and payout terms that apply to you.
- What fees are involved in remittance?
- Fees vary by market and payout currency. Typical components include: COD collection fee (per delivery), currency conversion (if receiving USD), and wire transfer fee (for international transfers). All fees are disclosed upfront in your merchant agreement.
- How do I track my collections in real-time?
- Your merchant dashboard shows real-time collection status for every order: pending delivery, delivered and collected, collection confirmed, included in payout batch, and transferred. No guessing, no waiting for reports.
- What if there's a discrepancy in my payout?
- Our reconciliation system catches most discrepancies automatically. For any question, our support team can trace a transaction through the full collection chain and resolve it with the complete transaction history.
- Can I integrate payout data with my accounting system?
- Yes. Dashboard exports are available in standard formats (CSV, Excel). For larger operations, we can discuss API access for automated reconciliation with your accounting software.
- What happens during my initial settlement period?
- Your contract sets the length of the initial period while we open your account and verify the first operations. Collections are tracked normally during that time; your first payout arrives when the period ends, and payouts then follow the regular cycle in your contract.