- How often do you transfer payouts?
- Payouts follow a structured settlement cycle. After an initial settlement period (typically 14-21 days for new merchants), transfers move to weekly cycles. Exact timing depends on country and your operating agreement.
- Do you provide reconciliation and reporting?
- Yes. Every COD collection is logged and reconciled in your dashboard with clear totals, breakdowns by date, courier, and region. You can export reports for accounting at any time.
- Can I receive transfers in USD?
- Yes. We support payouts in USD or local currency depending on your setup. USD payouts involve currency conversion from local collections (MXN, GTQ, etc.) at competitive rates with full fee transparency.
- What happens if a delivery fails or is rejected?
- Failed deliveries are flagged immediately. If cash was collected before rejection (rare but possible), it enters our recovery workflow. All RTO cases are tracked and reconciled — nothing disappears into "unknown" status.
- Is remittance available for all LATAM markets?
- Remittance is available for all markets where FUFILLS operates: currently 16 LATAM countries including Mexico, Colombia, Brazil, and Peru. Each market has established courier partnerships and banking relationships for reliable payouts.
- What fees are involved in remittance?
- Fees vary by market and payout currency. Typical components include: COD collection fee (per delivery), currency conversion (if receiving USD), and wire transfer fee (for international transfers). All fees are disclosed upfront in your merchant agreement.
- How do I track my collections in real-time?
- Your merchant dashboard shows real-time collection status for every order: pending delivery, delivered and collected, collection confirmed, included in payout batch, and transferred. No guessing, no waiting for reports.
- What if there's a discrepancy in my payout?
- Our reconciliation system catches most discrepancies automatically. For any questions, our support team can trace any transaction through the full collection chain and resolve issues typically within 24-48 hours.
- Can I integrate payout data with my accounting system?
- Yes. Dashboard exports are available in standard formats (CSV, Excel). For larger operations, we can discuss API access for automated reconciliation with your accounting software.
- What happens during my initial settlement period?
- New merchants have a 14-21 day initial settlement period while we establish your account and verify operations. During this time, collections are tracked normally — you just receive your first payout after the period ends, then move to weekly cycles.