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The COD Operating System for Latin America

Launch your eCommerce in Latin America

We handle sourcing, shipping, customer support, and cash-on-delivery — so you focus on selling.

Core promise · enforced at the gate

Hard-gated confirmationMulti-carrier executionCOD finance opsReconciled settlement16 LATAM countries3 registered jurisdictionsRisk-control call centerRegional SOP standardization

The operation, in 5 steps

1Confirm
2Dispatch
3Deliver
4Collect
5Transfer

65–93%

Hard-gated confirmation

Pre-dispatch verification

65–93%

Delivery success

Multi-carrier routing

7d

Settlement cycle

USD or local · published SLA

16

LATAM countries

10 core · 6 active expansion

Operator Cartography · LATAM

10 core markets · 6 in active expansion · 16 total coverage

Core marketActive expansion
MXGTHNSVNICRPACOECPEBOBRCLARDOPR~1500 KMFUFILLS · OPS / LATAM
Fulfillment footprint

Live warehouses across LATAM

Country-level fulfillment hubs serving COD merchants. Specific site addresses are kept private for operational security — what we publish is where we are.

🇲🇽MX

Mexico

Fufills operates a fulfillment warehouse in-country.

🇩🇴DO

Dominican Republic

Fufills operates a fulfillment warehouse in-country.

🇬🇹GT

Guatemala

Fufills operates a fulfillment warehouse in-country.

🇪🇨EC

Ecuador

Fufills operates a fulfillment warehouse in-country.

Operator Console

What your dashboard shows every morning

Hard-gated confirmation, live dispatch queue, settlement countdown, country-by-country health — every COD operation on one screen, audited every hour.

  • Voice-confirmation queue with live retry status per call.
  • Settlement countdown to your next scheduled payout, no surprises.
  • Country health bars — see where RTO is climbing before it costs you.

Multi-carrier execution across LATAM

UPSUPS
DHLDHL
FedExFedEx
EMSEMS
ONEONE
AramexAramex
MaerskMaersk
AndreaniAndreani
OCAOCA
Correo ArgentinoCorreo Argentino
The Fufills Operating System

One platform for every COD operation in Latin America

Sourcing, warehousing, packaging, shipping, call-center confirmation, and COD remittance — orchestrated from a single dashboard. Real-time order status, multi-carrier routing, and auditable cash collection. This is what your team sees every morning.

  • Live operational dashboard with order-level visibility
  • Multi-channel confirmation: human voice, AI voice, and WhatsApp AI
  • Tracked COD collection with weekly payout cycles
  • Branded last-mile fleet across 16 LATAM markets
Fufills operator dashboard running on a laptop — live order status, COD collection, and multi-market analytics
app.fufills.com / live dashboard
Branded Fufills last-mile van loading COD parcels at a regional dispatch hub
Owned last-mile fleet

Registered legal presence · 3 jurisdictions

One brand, three independently verifiable government registries

US (Wyoming + Puerto Rico) · Morocco (MENA SARL) · est. 2023

About Fufills →

Why operators choose Fufills

One partner. One SOP. Real numbers.

Hard-gated confirmation

No confirmation, no dispatch. Aggressive retry logic kills fake orders before they enter the chain.

Multi-carrier redundancy

Carrier per zone selected from historical performance — not one fixed contract per country.

Reconciled settlement cycle

Cash collection, per-order reconciliation and scheduled transfers on the cycle written in your contract. Reporting you can audit.

Built for cross-border merchants

Onboarding, SOPs, dashboards, and transfers for operators who never set foot in LATAM. Registered SARL in Morocco + LLCs in US.

Founder note

Couriers deliver. We run confirmation, SOPs, multi-carrier execution, and the COD finance loop. The promise is simple: if it's not confirmed, it doesn't ship.
Alaaeddine Nasloubi

Alaaeddine Nasloubi

Co-founder & CEO

Nizar Chtioui

Nizar Chtioui

Co-founder & Chief Growth & Technology Officer (CGTO)

The COD LATAM library

The guides that make us the reference

Six operator-grade guides covering the whole cash-on-delivery stack in Latin America: the regional playbook, 3PL selection, RTO reduction, the Spanish-intent COD explainer, the Mexican COD carrier comparison, and the glossary.

FAQ

Operator questions, real answers

It's our category. Fufills is not a generic 3PL or a courier — it's the full COD execution stack run as one operation: pre-dispatch confirmation, multi-carrier delivery, cash collection, reconciliation, and merchant transfer. Built specifically for cross-border merchants selling COD in LATAM.

If a customer can't be reached and verified by our risk-control call center, the order does not ship. Confirmation is a gate, not a step. Aggressive multi-attempt retry logic kills fake orders before they enter the cost chain — the single largest driver of margin in COD.

Kiki Latam, 99Minutos and Rappi each cover part of the chain, and their scope and terms vary by contract. Fufills runs the full COD execution stack under one operator and one SOP: confirmation, multi-carrier dispatch, cash collection, reconciliation and transfer, with each market's operational or expansion status published on its country page.

16 markets: Mexico, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Colombia, Brazil, Argentina, Peru, Chile, Ecuador, Bolivia, Dominican Republic, and Puerto Rico.

On the settlement cycle written in your contract, once onboarding completes and collected cash is reconciled per order. We publish the cycle in the contract instead of an instant-payout promise, and the COD profit calculator lets you model payout timing with your own inputs.

Yes — three registered legal entities, each independently verifiable through government registry: FUFILLS LLC Wyoming (filing 2024-001538966), FUFILLS LLC Puerto Rico (SURI 1639264-0010), FUFILLS SARL Morocco (RC 34077 / ICE 003362767000007).

Ready to launch COD in LATAM?

30 minutes with our ops team is enough to map your products to the right market and walk you through onboarding.

New to eCommerce?

Join the Fufills Academy

Free playbooks, operator courses, and the community of merchants running COD in LATAM.

Join the Academy

Get the COD LATAM operator brief

Fees, SLA, country-by-country RTO benchmarks — straight to your inbox. One operator email, no drip funnel.

We email back. No spam, no drip funnel — one human reply from the ops team.