The 5-step COD execution stack
Confirm → Dispatch → Deliver → Collect → Transfer. One operator, one SOP, one accountability. Pick the part you want to read about — every service is run as part of the same operation.
The operation, in 5 steps
Trusted suppliers, vetted for LATAM COD operations
Fufills connects cross-border merchants to a curated network of suppliers and helps bring products into LATAM COD markets. We vet for COD readiness: product margin, packaging durability, fulfillment lead time and return tolerance.
- Curated supplier shortlists per product category
- Sample sourcing and quality validation
See sourcing page
In-country stock in LATAM, SKU-level records, SOP-driven fulfillment
Fufills stores your stock in the destination LATAM country so orders do not cross a border one by one. SKU-level inventory records, SOP-driven pick and pack, and handoff to the last-mile carrier serving each buyer's zone. Each country page states whether that market is operational or in expansion.
- Storage in the destination country (no cross-border shipping per order)
- Inventory dashboard with SKU-level tracking
See warehousing page
COD-grade packaging that survives last-mile and builds the brand
Custom packaging that survives the harder-than-average LATAM last-mile and still creates a brand moment when the customer opens it. Branded boxes, inserts, and protective packaging spec'd for the country's logistics realities.
- Branded box and bag design with your artwork
- Per-country protection spec (LATAM last-mile is rougher than US/EU)
See packaging page
Multi-carrier execution, routed per zone by performance, not fixed contracts
Fufills runs multi-carrier last-mile delivery across LATAM. We don't lock you into one carrier per country: we route each order to the carrier that performs best in that zone, based on delivery history and time to deliver.
- Multi-carrier network per country (active carriers listed on each country page)
- Routing per delivery zone, not one carrier per country
See last-mile delivery page
Hard-gated confirmation: if it's not confirmed, it doesn't ship
This is the lever that makes COD profitable. Spanish-language call center confirmation runs as a hard gate before dispatch: every order is verified by phone, address validated, intent confirmed. If the buyer can't be reached after our full retry protocol, the order does not ship.
- Spanish-native agents in LATAM time zones
- Hard-gated confirmation: no confirmation, no dispatch
See risk-control call center page
Cash collection + reconciliation + settlement to your bank on your contract cycle
The piece nobody else owns. Once cash is collected at the doorstep, Fufills handles bank reconciliation, currency conversion and scheduled settlement to your account on the cycle written in your contract, with a full audit trail.
- Cash collection coordination with carrier network
- Reconciliation per-order, per-carrier, per-day
See cod finance ops page
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