The 5-step COD execution stack
Confirm → Dispatch → Deliver → Collect → Transfer. One operator, one SOP, one accountability. Pick the part you want to read about — every service is run as part of the same operation.
The operation, in 5 steps
Trusted suppliers, vetted for LATAM COD operations
Fufills connects cross-border merchants to a curated network of suppliers and handles import + customs clearance for products entering LATAM COD markets. We vet for COD-readiness — product margin, packaging durability, fulfillment lead time, return tolerance.
- Curated supplier shortlists per product category
- Sample sourcing and quality validation
See sourcing page
Local stock in LATAM, real-time visibility, SOP-driven fulfillment
Fufills warehouses your stock locally in destination LATAM countries so orders ship the same day they're confirmed. Real-time inventory visibility, SOP-driven pick-pack, and seamless handoff to last-mile carriers.
- Storage in destination-country warehouses (no cross-border shipping per order)
- Real-time inventory dashboard with SKU-level tracking
See warehousing page
COD-grade packaging that survives last-mile and builds the brand
Custom packaging that survives the harder-than-average LATAM last-mile and still creates a brand moment when the customer opens it. Branded boxes, inserts, and protective packaging spec'd for the country's logistics realities.
- Branded box and bag design with your artwork
- Per-country protection spec (LATAM last-mile is rougher than US/EU)
See packaging page
Multi-carrier execution — best performer per zone, not fixed contracts
Fufills runs multi-carrier last-mile delivery across LATAM. We don't lock you into one carrier per country — we route each order to the best-performing carrier for that zone, based on historical performance, success rate, and time-to-deliver.
- Multi-carrier network per country (4-10 carriers depending on market)
- Predictive routing — best carrier per zone, not per country
See last-mile delivery page
Hard-gated confirmation — if it's not confirmed, it doesn't ship
This is the lever that makes COD profitable. Spanish-language call center confirmation runs as a hard gate before dispatch — every order is verified by phone, address validated, intent confirmed. If the buyer can't be reached after our aggressive retry SOP, the order does not ship.
- Spanish-native agents in LATAM time zones
- Hard-gated confirmation — no confirmation, no dispatch
See risk-control call center page
Cash collection + reconciliation + 7-day transfers to your bank
The piece nobody else owns. Once cash is collected at the doorstep, Fufills handles bank reconciliation, currency conversion, and weekly settlement to your account. USD or local currency, full audit trail.
- Cash collection coordination with carrier network
- Reconciliation per-order, per-carrier, per-day
See cod finance ops page
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