Frequently asked questions!
Answers about COD, delivery, RTO, and payouts.
Frequently asked
questions!
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What is Fufills?
Fufills is an end-to-end COD logistics and payouts platform for MENA merchants selling in Latin America. We combine warehousing, fulfillment, last-mile delivery, Spanish order confirmation, COD collection, and settlements/payouts in one operating system.
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Which LATAM countries can I operate COD in with Fufills?
Fufills operates COD logistics across 16 Latin American markets: Mexico, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Colombia, Brazil, Argentina, Peru, Chile, Ecuador, Bolivia, Dominican Republic, and Puerto Rico. Each market has dedicated infrastructure for warehousing, fulfillment, last-mile delivery, and COD collection.
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Do you provide Spanish order confirmation and address validation?
Yes. We run Spanish-speaking call-center confirmation to validate addresses, handle objections, and coordinate delivery time — a key lever to improve delivery rate and reduce RTO in COD operations.
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How does Fufills reduce RTO in COD?
We reduce RTO by combining Spanish confirmation, address validation, delivery coordination, last-mile performance monitoring, and COD-ready operational workflows from warehouse to courier.
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How do COD payouts, settlements, and reconciliation work?
We collect COD locally, then run structured settlement cycles and payouts to merchants with reconciliation and reporting for clear visibility and predictable cash flow.
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What services does Fufills include end-to-end?
Warehousing, inventory management, picking & packing, last-mile shipping, Spanish call-center confirmation, COD collection, settlements/payouts, and operational support (SOPs, tracking, reporting).